Privacy Policy

1. Privacy Policy

At Rasavarna, a brand by Sri Skanda Silks LLP, we understand that you care about how your information is collected and used. We value your trust and are committed to handling your personal information with care and responsibility.
This Privacy Policy explains how we collect, use, store, and protect information when you visit or shop through our website.

2. Controller of Your Data

Sri Skanda Silks LLP, operating the Rasavarna brand, is responsible for the personal data you provide to us and for handling it in accordance with applicable data protection laws.

3. Types of Information We Gather

We collect information primarily to process your orders, provide customer support, and offer you a smooth shopping experience.

Information You Give Us - We receive and store information you provide when you create an account, place an order, contact us, or subscribe to our communications. This may include your name, email address, phone number, billing and shipping address, and order details. You may choose not to provide certain information, but this may prevent you from using certain features or services on our website.
Automatic Information - When you interact with our website, we may automatically collect certain information through cookies and similar technologies. This may include browser information, device information, website activity, and general usage patterns. This information helps us understand how visitors use our website and improve our services and shopping experience.
Information from Other Sources - We may receive information from service providers or other sources where it is necessary to provide our services, process orders, or improve your experience.

4. Use of Information About You

The information we collect may be used to:

Process, fulfil, and deliver your orders.
Provide customer support and respond to your requests.
Maintain your account and order history.
Improve our website, products, and shopping experience.
Understand website usage and provide relevant content.
Communicate important information regarding your orders and services.
Send collection updates, offers, or other promotional communication where you have opted in.
Prevent fraud, misuse, or unauthorized activity on our website.
Comply with applicable legal or regulatory requirements.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Legal Ground to Process Data

We process your personal information where it is necessary to fulfil your order, provide requested services, maintain your account, communicate with you, comply with legal obligations, or where you have provided consent.

6. Duration for Which Data Is Saved

We retain your personal information for as long as reasonably necessary to provide our services, maintain your account, fulfil legal or regulatory requirements, and resolve any ongoing disputes or claims.

7. Cookies

Our website uses cookies and similar technologies to recognize your browser, remember preferences, maintain your shopping cart, and understand how visitors use our website.
Cookies do not give us access to your computer or hard drive. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Security of Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
Payments are processed through secure third-party payment gateways. Rasavarna does not store your complete credit or debit card details.

9. Access to Your Data

Your personal information is used only for legitimate business purposes, such as fulfilling orders, providing customer support, processing payments, and improving our services.

We do not sell, rent, or exchange your personal information with third parties for their independent marketing purposes. Information may be shared with trusted service providers where necessary to provide our services.