Return & Exchange

If a customer cancels an order before the order has been shipped, Rasavarna may accept the cancellation and refund the amount within a reasonable period. The order amount will be refunded after deducting any applicable transaction or payment gateway charges. Please note that Rasavarna may not be able to cancel orders that are already shipped or in transit.

Orders are only eligible for return/exchange if they have:

• Genuine Quality Issues: If you receive a saree with a genuine quality issue, please contact our customer support team within 7 days of receiving the product. We may request photographs or other verification to process your request.
• Damaged or Wrong/Missing Product: If your saree arrives damaged or you receive the wrong or incomplete item, please contact us within 7 days of receiving the product. We will initiate the refund process or send the correct item at no additional shipping cost, as applicable.
  
  Orders are NOT eligible for return/exchange if they have:
• RTO: Customers are requested to provide a complete shipping address with an active phone number. If delivery attempts fail and the package is returned to us, any reshipping request will be subject to additional shipping charges at actuals.
• Colour Mismatch: We take utmost care while photographing our sarees to match their true colour. However, slight colour variations may occur due to differences in lighting and screen displays. Colour variation will not be considered a valid reason for refund or exchange.

Any requests for returns must be raised with our customer care team within 7 days of receiving the product. A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange. The damage or issue should be captured in the video. All products being returned or exchanged must be unused, unworn, and in their original condition, with tags attached. Please ensure that the saree is returned in its original packaging to prevent damage during transit.

We do not accept returns or exchanges on sarees that have been customized or altered, such as Fall & Pico, edging, tassels, or other finishing. Store exchange is not applicable to orders shipped outside India. Customers may have to bear additional charges such as return shipping costs and customs duties for international orders. Dress material/fabric orders are not eligible for return, exchange, or cancellation. Orders placed for Gift Vouchers are not eligible for cancellation, exchange, or refund.

• To initiate a return, please contact our customer support team at hello@rasavarna.com within 7 days of receiving the product. Please provide your order number, a brief explanation of the issue, clear photographs, and an unboxing video.
• Upon receiving your request, our team will assess the situation on a case-by-case basis and provide the available options.
• For approved requests, our team will arrange a reverse pickup where applicable. Once the saree is received, it will undergo a quality check.
• Upon successful verification, your refund or exchange request will be approved.
• In the event of an exchange, our team will guide you through the exchange process, subject to product availability.
• In the event of a refund, we aim to process refunds within 7 business days through the original payment method.
• If the returned product does not meet our quality or return requirements, it may be reshipped to you. In such cases, the product will not be eligible for a refund or exchange.

Refunds, net of any applicable charges, will be made to the same payment method used for the purchase.
Refunds are processed within 2 business days of receiving and inspecting the product at Rasavarna.
The refunded amount may take 7–10 business days from the date of initiation to reflect in your bank account, credit card, or wallet.
In the event of false, frivolous, or baseless complaints regarding delivery or product quality, the customer may not be eligible for a refund or replacement.
If the refund does not reflect within the expected timeline, customers are requested to contact hello@rasavarna.com first so our team can assist with the resolution.